Frequently Asked Questions
We have a keypad entry system and you will be provided with a 4 digit code that will unlock the door. We usually use the last 4 digits of your phone number, but we can change that to anything you prefer. We can also add additional codes for other members in your group if required.
Check in is anytime after 4pm. Check out 10am.
Wherever possible, we always try to arrange an early check in or late check out if needed, but it is dependent on other guests arriving or departing of the same day. Please let us know your travel arrangements and we’ll do whatever we can to work with your arrival and departure times.
Yes, we have lightning speed 400Mb high speed 5G WiFi.
Yes, the whole house has automated air conditioning and is preset to keep the house cool. We fully understand everyone has their own comfort level, you can raise or lower the temperatures to suit your preferences and there are no restrictions or locks.
The only thing we request is that the temperature is not set below 68 degrees for extended periods. This could freeze the unit making it unusable. Any fees associated with unit freezing due to being set too low would be charged to you accordingly.
We have space on the drive for 2 vehicles.
If you are arriving with additional vehicles, please let us know and we can try and arrange parking on our neighbors drive. If that is not possible, there is a central parking area in the community about 2 minutes drive from the house.
The pool can be heated any time of the year. The cost for heating in the winter months is $38 per day and in summer $25 per day.
October to April
We recommend pool heat from October through April. Air temperatures are nice and warm in the winter months, but the water will be too cold to use without pool heat.
Unless of course you are hardy souls and very like cold water!
We have a gas heating system which ensures toasty warm water in the cooler winter months and we heat the pool to 88/89 degrees.
September and May are kind of in-between months. Most guests do have the pool heated but it’s a little warmer naturally than the winter months.
Summer Pool Heat
Summer is purely down to personal preference. Some guests like the water cool and refreshing, some like it with the chill taken off.
Most guests don’t have the pool heated in the summer, but some do. It’s really down to your own comfort level. The warmth of the sun will heat the water to 86/87 and pool heat will take it up to 88/89.
If you are not sure, you can always wait until you arrive to ‘test the water’ and if it’s a little cool for you, we can turn the heat on.
It’s a gas system so it only takes a few hours to heat up.
Linens
All beds will be made with freshly laundered linens prior to your arrival. There will also be spare linens in each bedroom.
Towels
All bathrooms have plenty of towels. There are also pool towels which you are welcome to take to the beach if you decide to head to the coast.
Household Amenities
Although vacation homes are self catering style, who wants to be bothered with the mundane stuff like cleaning products on vacation?!
There will be plenty of trash bags, dishwasher tabs, dish detergent and cleaning items, under the sink in the kitchen.
You’ll also find kitchen roll, sandwich bags, aluminum, Saran wrap, plastic knives, forks & spoons, napkins and plastic containers if you want to take snacks to the parks. There’s a few cool boxes too and ice packs in the freezer.
Laundry
We have a high efficiency washer and dryer and you’ll find laundry detergent and fabric conditioner in the utility room, together with an iron and ironing board.
Bath Amenities
Each bathroom will have a full container of liquid hand soap and a refill in the cabinet, plus hotel style welcome amenities to start your first day including shampoo, conditioner and body wash.
Bath Tissue
There will be rolls of bathroom tissue in each bathroom.